Honeycommb FAQ
If you can't find what you're looking for, please feel free to reach out to someone at Honeycommb using our chat feature, email, or phone.
  • With Honeycommb, our standard turn-key offering provides branded iOS and Android Apps along with a Web app and Control Center for admins and moderators. Our team handles the launch and deployment of your app to the stores along with backup, scalability and quality assurance - so you can focus on your community. Learn more about our product offering here.

  • After payment is complete & your agreement is signed, we’ll share your control center and web app immediately. Once app requirements are approved (by you) we'll submit to the Apple App Store and Google Play Store. From there, it typically takes between 24 - 72 hours to pass the marketplaces’ review process.

    Ultimately, we move at your pace. If you want to launch the same day, we can do that. If you want to launch at a point in time in the future, we can do that too :)

  • On Honeycommb, you can create two different kinds of networks: Public or Private. In a public network, anyone can find and register to be apart your community. With a private community, new users must be approved by an admin before entering. Because the community admin or moderator restricts access to content to only those that are approved can view the community. Learn more about the differences between Public and Private Networks here.

  • We take pride in making sure that your community fits your brand’ standards and guidelines. Whether you’re starting from scratch or have an existing brand guide, you can customize everything from app store listings to your app icon even down to details like the “like” icon. Our success team creates and resizes your assets so they fit correctly your iOS, Android, and web apps in the launch process. Learn more about your branding in our white-label solution.

  • Yes! Please reach out to our team to hear more about our web-only offering: sales@honeycommb.com.

  • Yes, there are a few ways to do this;
    1. Create a network in our Honeycommb app (iOS, Android). Although the experience and capabilities differ from a fully branded app, it will still give you a strong idea of what the platform has to offer.
    2. Schedule some time with a Honeycommb Success Manager to discuss creating a fully branded demo platform experience with a complete set of branded application (iOS, Android and Web).

  • We are entirely GDPR compliant. We are committed to staying up-to-date with all international government requirements in concern to online, data, privacy and stored user information. In addition, you’re able to set your own Terms of Service, Data Policies, and Privacy Policies for your community members.

  • Some teams and larger communities require a bit of help when it comes to creative services, growth services, paid media programs, community administration, management services, and other day-to-day activations. For details regarding add-on services, reach out to us, we’d love to help: hey@honeycommb.com.

  • You can expect world-class support from your Honeycommb Success manager throughout the life of your network. We’re here to help you build your community into a successful and engaged place for your people. Whether it’s growth, engagement, or communication and activation, we’re here to make sure you have everything you need to build a blossoming community.

  • When it comes to your community, you’re the one in charge. As the community administrator, you have the ability to determine who else from your team has admin or moderator access to manage and interact with your community. Honeycommb does not use your community’s data or users for their own business or marketing purposes; it’s all owned by you, not Honeycommb.

  • Because YOUR audience is important and when you gather an audience on other social platforms they're not "yours." You’re renting THEIR audience’s attention (at best); THEY control your user’s data, THEY limit reach to your audience, and THEY make you spend money in hopes of targeting “specific” audiences according to THEIR parameters. You're also subject to any changes THEY want to make in the future - changes that could easily affect your brand/business. And how long until they become uncool (Facebook). Stop spending money adding value to THEIR platforms and spend it on your own!

  • No, no limits. Why would we restrict how much your community interacts and engages with each other?

  • We support a seamless integration with MailChimp on our platform which would add new users who join your community to your email list automatically.

    Our control center also supports custom webhooks to push events and activities that happen within the Honeycommb platform through Zapier to other platforms and apps such as HubSpot, Slack, Google Docs, and many others.

  • Yes, it’s possible to use external platforms as a sign-in method using SSO authentication via SAML 2.0.

  • As the owner of your network and user experience, you have full control over the monetization and sponsorship activation in the product. You’re able to brand live streams and content and create sponsored posts. There are plenty of saleable assets available to monetize based on your sponsorship packages and activation strategy.

  • There’s no limit on how many groups you as an admin can create within your community! There’s also no limit on how many admins or moderators you’d like to have added to help manage your community.

  • Yes! And, as we build out new features to add to our platform, we don’t require additional cost for your members to access. Check out the list of our features built into every network we power. To stay updated on when new features are rolling out, subscribe to our monthly product email.

  • Yes! Please, feel free to download and join our demo community, HoneyJar, and test out all of our features like live streaming, joining a group, commenting with GIFs, etc. iOS | Android | Web

  • Yes, that is one of our optional add-ons that you can choose from. In addition to hosting your web app on your own custom domain, we can also publish through your own developer account on Google Play and Apple App Store, and/or set you up with your own branded knowledgebase that serves as a support site already populated with FAQs for your users.

  • Yes, we support single sign-on (SSO) using SAML 2.0.

  • Yes, we can absolutely onboard your community for a smooth transition experience.

  • This is where CTA content goes. It's fixed, and does not change when a question is selected.