Now found in Control Center 2.0 in the “Grow” section is “Preusers.”
Q: What is a Preuser?
A: Pre-users are any users who have started but have not completed registration yet.
Q: What causes incomplete registration?
A: Some users may just be in the middle of registering but most often the cause is user error - a mis-typed email address.
Q: Are preusers counted toward my user table?
A: No. Preusers only become users once they complete registration and can engage in the community.
In the Preusers area you can see a table of all the users who have started registration but haven’t completed it, including;
- Date and time they started registration
- First and last name
- Email address
- Email confirmation status
- Action: Delete Preuser
- Action: Send Reminder Email
Preuser "Confirmed" Table Column
The Preuser “Confirmed” table column signifies a user who has (Yes) or who has NOT (No) confirmed their email address by clicking on the “Verify email & continue” button in the “Confirm your email address” email that is sent after a user completes the first step in the registration process; First, Last, and email address.
***For preusers who have NOT confirmed their email address, admins are given the ability to update the preusers email address, as a bad (mis-typed) email address is often the culprit of why preusers are not getting their confirmation email (example: email@example.com).
Preuser Reminder Email
The Honeycommb system sends an automated email for any preuser that hasn’t completed registration 2 hours after the submission in the first step of the registration process; first name, last name, and email address.
The reminder email is sent whether or not the user has confirmed their email address.
Improved “Confirm your email address” Email
After quite a bit of email delivery research, to improve the already strong delivery rate of our confirmation email, Honeycommb updated the template, phrasing, and button / link placement to be more inbox-friendly. This has improved delivery to inboxes / reduced delivery to spam folders.
Create Your Network
A rock-solid registration process and management solution is only one reason to launch your independent social network with Honeycommb. If you want to organize and engage a group of people of any kind, than you're in the right place. Create your network now or... let's have a chat (book a meeting below).